Shipping & Returns
Everything about how we get your order to your doorstep — and how to return or exchange it if something isn't quite right.
Shipping
Where we deliver
We deliver right across Pakistan — from major cities to smaller towns.
Delivery time
Orders arrive within 2–4 working days. Major cities are often quicker; remote areas may take a little longer.
Order processing
We confirm and dispatch orders within 1–2 working days (Mon–Sat). Orders placed on Sundays or public holidays are processed the next working day.
Delivery charges
Free delivery on all orders over Rs 3,000. For orders below Rs 3,000, a standard delivery charge applies and is shown at checkout before you pay.
Payment
Cash on Delivery is available nationwide — pay in cash when your parcel arrives. You can also pay online if you prefer.
Tracking your order
Once your order ships, we'll share tracking details on SMS or WhatsApp so you can follow it every step of the way.
Returns & Exchanges
7-day returns
Changed your mind? You have 7 days from delivery to request a return or exchange.
Condition
Items must be unused, unwashed, and in their original sealed packaging, with all tags and accessories included.
How to start
Message us on WhatsApp or email hello@mamababa.pk with your order number and reason, and we'll guide you through it.
Return shipping
Return delivery is arranged and paid for by the customer — unless the item is faulty or incorrect (see below).
Refunds
Once we receive and check your item, we'll process your refund within 5–7 working days via bank transfer, JazzCash, or Easypaisa. For Cash-on-Delivery orders, we'll simply ask for your preferred refund account.
Exchanges
Need a different item or variant? Start an exchange the same way — subject to availability.
Damaged, faulty or wrong item?
We're so sorry! Report it within 48 hours of delivery with a photo and your order number, and we'll arrange a replacement or full refund — with no return-shipping cost to you.
How a return works
Reach out on WhatsApp or email within 7 days with your order number.
Place the unused item back in its original sealed packaging.
Ship it back to us and we'll sort out your refund or exchange.
Still have a question?
Our team is happy to help, Mon–Sat, 10am–7pm.